Technical Support

We build our equipment with pride and aim to serve our customers with unmatched service after the sale.  We believe that responsiveness and flexibility are keys to sustaining long term successful relationships. Our technical support ranges from on-call daily trouble shooting to onsite operator training.  Should the need arise we are always just a phone call away.

For technical support and equipment maintenance, contact us at (515) 292-8194 or email us at techsupport@amesengineering.com.

Do you need product manuals or documents? Please email us at techsupport@amesengineering.com and include the following information:

  • Name
  • Company
  • Machine type and serial number

We’ll be happy to get you what you need!

Software Support

Our proprietary software programs are designed to work seamlessly with our equipment for the most efficient data collection and analysis.  We’re constantly updating our software to drive more productive outcomes for our customers.  The critical information derived from our programs helps operators and site managers make better decisions in real time, and we want to make sure they have up-to-date tools.

For software support and updates, contact our Software Engineer, Ryan Emerson, at (515)292-8194 ext. 400

Training

In a world of changing specifications and standards, continued education for operators and field leaders improves outcomes, profitability, and operational excellence.

Our standard training and delivery model applies to all new purchases. Additionally, we hold regional operator training sessions throughout the year, providing customers and non-customers with an opportunity to grow their organizational capabilities.

A Training Class in Oklahoma
  • Upcoming Training Events

    Contact us to see when the next training session is!